Rich
Thompson, vice president of Training & Staff
Development for all Adecco Group colleagues across
North America, saw a significant opportunity to help
foster “One Adecco” through training and
development, one of the few consistent touch points
across the organization’s 6,300 employees.
In addition, Adecco found that delivering training
online and on-demand was advantageous for critical
new-hire training, and without equal in its ability
to consistently and expeditiously convey corporate
initiatives. Just this past year, e-learning has
enabled Adecco to develop a training program for 700
new hires with a consistent message delivered via
asynchronous, self-paced elearning content. The
dissemination of corporate initiatives via
e-learning powered by GeoLearning’s on-demand
GeoMaestro learning management platform has enabled
Adecco to influence and monitor the execution of
training courses. This has given Adecco greater
control while relieving its 600 field managers from
the burden of conducting their own training.
Eliminating costs like instructors’ salaries,
meeting room rentals, student travel, lodging and
meals are directly quantifiable. In 2007, Adecco
saved more than $100,000 in training and development
costs associated with in-person meetings (a 60
percent savings). But reducing time spent away from
the job by employees may be the most significant
benefit of e-learning. Previously, sales training
meant 50 or more field personnel would be absent
from their offices for an entire week at a time. In
a business focused on client service and sales, this
is a critical efficiency.
E-learning delivered via GeoLearning’s Software as a
Service (SaaS) model enables the convenience of
learning that is available 24 hours a day, seven
days a week. The scala- bility and flexibility of
e-learning even makes it possible to offer students
and administrators an experience that is
configurable by language preference, making it easy
for a global enterprise to access, deliver and
measure learning. It’s been a tremendous success so
far with Adecco colleagues generating 49,357 logins
and 53,499 training hours on the site.
“We have numerous learning business examples where
GeoMaestro has enabled us to deliver effective
training across our nationwide workforce,” says
Thompson. “Whether it is a new hire who needs proper
and consistent inception training or training for
the tenured colleague who has taken the initiative
to enhance skills to prepare for a transfer or
promotion, we’ve found that GeoMaestro delivered
ondemand reduces overall training costs, improves
time-tocompetency and offers us consistency of
delivery.”
Adecco has also found it to be a very viable option
to deliver corporate initiatives like its EVA
(Economic Value Add) program.
Recently, Adecco Group North America faced the
challenge of communicating a universal and
consistent message to every employee about the
concept of EVA and how employees have the ability to
positively influence it. In response to this need,
Adecco created a customized online course describing
the concept of EVA as a financial performance model.
Then, using the GeoMaestro LMS, Adecco was able to
deliver the training course with a consistent
message about this important company initiative. The
training was mandatory, and more than 3,000 Adecco
team members completed the program in approximately
two weeks.
Adecco
Group North America also had a business need to
prepare new employees with baseline knowledge for
its High Impact Training (HIT) instructor-led
training program headquartered in Cincinnati, Ohio.
New employees had been sent to training without any
on-the-job training. Therefore, the class had been
very content heavy, leaving little to no time for
practical application exercises. Using Articulate, a
rapid e-learning course development tool compatible
with the GeoLearning LMS, Adecco created
line-of-business, position- specific online learning
plans containing courses and tests to measure
learning and competency as a requirement to
attending instructor-led training. With limited
training and some hands-on experience, the Adecco
Group North American training team was able to
successfully create many custom courses in just a
few weeks.
“The required learning plans each contain 25 to 30
courses that are generally no longer than 15
minutes. New colleagues are expected to complete one
to two courses per day inside of 90 days, and may
not attend HIT without 100 percent completion of
their online curriculum,” explains Thompson. “This
has enriched the classroom experience with the
reiteration, repetition and practical application of
concepts learned online. Live classes are also
typically shorter due to the students having already
learned much of the content online, therefore saving
money.”
As a fifth and final example, Adecco Group North
America has also used GeoLearning’s GeoMaestro LMS
to implement effective systems training for the
AdeccoWeb global front office database.
Adecco’s team used an elearning development tool
called Captivate — also compatible with the
GeoLearning LMS — to create “click-andlearn”
simulations and quizzes to teach employees how to
effectively work with this database used by Adecco’s
direct placement recruiters. All Adecco North
America systems training will be migrated to this
“click-and-learn” technology, in which colleagues
actually perform the functions of the system while
learning.
DRIVING ENTERPRISE INITIATIVES
In these examples of e-learning being used to drive
enterprise initiatives, Adecco North America
realized many benefits of online learning:
>>
Reduced organizational effort, time and training
costs.
>>
Continuous availability of just-in-time information
and “refresher” training.
>>
A more knowledgeable and effective workforce.
Adecco’s velocity to competency, increased employee
retention, and ability to produce graduates whose
core activities in sales and recruiting outpace the
company average by more than 25 percent are
compelling and cost-effective business results.
Ondemand learning has become a central component of
the company’s overall learning business strategy.
To learn more about GeoLearning solutions, visit:
www.geolearning.com.
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